Rudiyanto
IT Support Specialist
IT Support Specialist with over 8 years of experience in system administration, network troubleshooting, and enterprise user support. Based in Surabaya, East Java.
→ IT Support Specialist | HCSA Certified | SysAdmin
Accelerating Business Through Resilient IT Infrastructure
Bridging operational efficiency and system stability with comprehensive end-to-end IT solutions.
I am Rudiyanto, an IT Support Specialist with a proven 8+ year track record of transforming and securing corporate information technology infrastructure. From executing tactical POS rollouts to engineering enterprise-grade IT ecosystems within fast-paced mining environments, my core focus remains absolute: eliminating costly downtime and maximizing workflow productivity.
My expertise centers heavily on Proxmox VE virtualization architectures, robust network engineering via Ubiquiti & Starlink, bulletproof data risk management utilizing Synology NAS, and precision Level 1 & 2 incident resolution. As a Certified Hikvision Security Associate (HCSA-HIPC, HCSA-HNET), I possess specialized skills in deploying intelligent CCTV pipelines and integrated biometric access control dashboards.
Information & Contact
Core Proficiencies
Operational mastery and infrastructure skill levels
Proxmox VE Virtualization
5+ Years · Enterprise ClusterMulti-node high availability (HA) clusters, ZFS storage pool optimization & disaster recovery
Ubiquiti & Starlink Network
6+ Years · Remote & CampusDeployed 50+ APs, Starlink primary/failover WAN, VLAN isolation & site-to-site VPN
Hikvision CCTV & Access Control (HCSA)
Certified HCSA · 100+ NodesIntelligent surveillance pipeline, biometric time-attendance integration & NVR hardening
Synology NAS & Data Protection
5+ Years · Automated BackupRAID data redundancy, scheduled multi-tier backup systems, snapshot replication & active ACL
ITSM, Asset Lifecycle & Ticketing
8+ Years · GLPI & ServiceDeskFull lifecycle asset tracking (ITAM), SLA compliance management & centralized helpdesk L1/L2
Database & Application Support
SQL Server, MySQL & FirebirdDatabase maintenance, backup scheduling, ERP/POS integration & remote diagnostic support
Specialist Certifications
Technical Skills
The technology stack I master and use on a daily basis.
Physical Security & Surveillance
Network & Security
Operating Systems & Platforms
ITSM & Tools
Database & Support
Infrastructure & Operational Tools
Results That Speak for Themselves
Numbers tell the story. Here's what 8+ years in the field looks like.
Work Experience
A professional career journey of over 8 years in enterprise IT.
IT Support – ICT
PT Bahana Selaras Alam (Daaz Group) – Mining Contractor
- Implemented IT Asset Management (ITAM) and centralized device tracking/inventory lifecycle processes using GLPI.
- Managed technical support ticket lifecycles for hardware, software, and network incidents using ManageEngine ServiceDesk Plus.
- Deployed and optimized high-performance network infrastructures utilizing Starlink and Ubiquiti technologies.
- Configured virtualized environments and server clusters leveraging Proxmox VE virtualization.
- Supervised centralized data backup and shared folder integrations via Synology NAS systems to guarantee data security.
- Installed and configured robust radio communication systems (HT & Radio Rig) and remote VPN access networks.
- Designed and configured Hikvision biometric attendance systems and intelligent CCTV security pipelines, integrating multi-user access control into a single centralized server and monitoring dashboard.
- Conducted proactive preventative maintenance and ICT infrastructure monitoring to maintain 99.9% uptime.
Information Technology Support Specialist
Morning Glory Enterprise | Surabaya
- Provided multi-platform Level 1 & Level 2 technical support for Windows, Linux, and macOS environments.
- Engineered virtual testing sandboxes utilizing Oracle VirtualBox to support development, QA, and staging operations.
- Ensured continuous database accessibility, monitoring, and scheduled backups across SQL Server, MySQL, and Firebird.
- Researched and integrated Apache Guacamole and Thinfinity VirtualUI to facilitate browser-based desktop application access.
- Maintained rigorous security compliance configurations involving antivirus administration, firewall parameters, and system patches.
- Managed robust after-sales remote diagnostics and support utilizing AnyDesk, UltraViewer, TeamViewer, and on-site visits.
- Standardized system logging, IT hardware assets, network topologies, and standard operating procedures (SOPs).
IT Support & Software Implementer
PT Komputer Kasir Indonesia | Surabaya
- Coordinated end-to-end POS (Point of Sale) hardware logistics, assembly, and on-site configurations.
- Deployed and customized cashier software systems tailored to specific client workflows (retail, transport, logistics).
- Conducted quality control validation tests and diagnostic audits on peripheral units prior to customer handovers.
- Assisted the digital operations team by managing e-commerce channels (Tokopedia, Shopee) and running SEO optimizations.
Stock Controller
PT Fast Food Indonesia (KFC Indonesia) | Surabaya
- Executed routine stock audits (stock opname) to ensure inventory data consistency and minimized stock loss.
- Formulated seasonal supply forecasts and optimized FIFO rotations to maximize fresh ingredient management.
- Authored comprehensive storage performance reports for unit managers to support procurement planning.
Certifications
Professional development through continuous learning.
Hikvision Certified Security Associate – IP Camera Specialist
Hikvision Digital Technology Co., Ltd. (2024)
Hikvision Certified Security Associate – Network Security & Architecture
Hikvision Digital Technology Co., Ltd. (2024)
Sertifikasi Pembinaan Keselamatan & Kesehatan Kerja (K3 Umum)
Kementerian Ketenagakerjaan RI (2023)
AI for Work & Career Readiness with Google AI Products
Hacktiv8 Indonesia · Maju Bareng AI (Google.org & ADB) (Agus 2026)
Latest Articles & Case Studies
Technical walkthroughs, system administration insights, and network security guidelines.
Contact Me
Ready to discuss job opportunities or IT projects.
Let's Connect
I am open to discussions regarding IT Support roles, freelance projects, or technical collaboration. Feel free to contact me through the channels below.